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Hyatt Regency Cleveland At the Arcade

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Hyatt Regency Cleveland At the Arcade

Hyatt Regency Cleveland At the Arcade
Rating
18 Reviews

420 Superior Avenue
Cleveland, OH US 44114 Map It
Cleveland :Downtown Cleveland

Reviews

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  • Lacking

    03/30/2010

    The arcade is dying! probably 90% of the stores in the arcade are closed. the majority of the store front windows in the arcade are staged to look like there ...

    The arcade is dying! Probably 90% of the stores in the Arcade are closed. The majority of the store front windows in the Arcade are staged to look like there are businesses there but there are not. The rooms were average at best. The bed skirts and curtians were freyed and we found hair in the bathtub.There are two entrences to the hotel one in the front where the valet is and one in the back that leads to Quicken Loans arena and the entertainment district of the area. Upon leaving the back doors you are hounded by homless people begging for money. I feel sorry for these people but it was a vary uncomfortable feeling. The staff was friendly but when it was time to checkout I called down to the desk for a bell hop and nobody ever showed up. I will definately stay somewhere else next time I go to Cleveland.

  • Cleveland downtown

    12/26/2009

    The hotel was a beautiful piece of architecture with great location. housekeeping was horrid. the first day, the room went untouched. the second day, beds were made, but that was ...

    The hotel was a beautiful piece of architecture with great location. Housekeeping was HORRID. The first day, the room went untouched. The second day, beds were made, but that was it, trash was not empty, glasses were dirty, not enough towels. NOT up to Hyatt standards. The desk clerks were very nice, and the best valet parking service I've EVER had. It almost made up for the fact that housekeeping was SUB PAR.

  • Great Time in Cleveland! Cleveland ROCKS!

    07/09/2009

    Awesome location. we went to the cleveland zoo and the indians games. just a few miles from the zoo and a 5 minute walk to the stadium. the desk staff ...

    Awesome Location. We went to the Cleveland Zoo and the Indians games. Just a few miles from the zoo and a 5 minute walk to the stadium. The desk staff and Bell Man where more than polite. Everyone seemed to always have a smile on their face. The room was very, very clean. We put in a request for the top floor and got it. The travel online package came with free internet and a $30 Breakfast credit. The Breakfast was a 4 Star experience. Great Food and Great service in a very historical building. The Hyatt has done a great job breathing life back into the Cleveland Arcade building. Parking for Valet was only $22. A great price for the area, with unlimited in and out. They even let us keep our car there the 2nd day till after the game free of charge. Over all this is a great hotel for both families and couples alike. We had a great time and will be sure to return next time in Cleveland.

  • Hotel is lacking, don't bother packing

    06/19/2009

    Beautiful building, ugly front desk attitudes. lovely rooms, uninspiring views. nice place, but if you are looking for privacy, warmth and fuzziness, this hotel is not for you. glass doors ...

    Beautiful building, ugly front desk attitudes. Lovely rooms, uninspiring views. Nice place, but if you are looking for privacy, warmth and fuzziness, this hotel is not for you. Glass doors and windows facing the balconies, with drapes of course, but it seems someone is always walking by. This place has so much potential, but they seem to have put more emphasis on decor than on customer service or extras. Plastic plants hanging from the beautiful scroll-worked balconies are disappointing, cheesy to be more accurate. Live potted palms would bring some added class. Lots of internal noise at night, loud a/c system going on and off wakes you out of your sleep. Can hear water in pipes. Bring ear plugs. Bring plenty of cash. This place is no frills and no fun. There are no extras here like other comparable hotels. Bring your own cooler for drinks and bring snacks. Seriously. Bottled water in room is $5.00. Vending machines with cheaper bottles of water at $1.25 were conveniently empty. There are no stores around so if you need something like a soda or magazine to read, you are out of luck after 6 p.m. Not a lot of food around unless you go to the little trendy section where you'll spend a lot of money on mediocre food. Most of the shops inside of the hotel have gone out of business. I wonder why. NOT KID FRIENDLY, I REPEAT NOT KID FRIENDLY. Front desk staff told us, and I quote, downtown Cleveland is not for kids and people usually don't bring their kids to their hotel. Guess they don't want our business or that of our family and friends who want to visit Cleveland. Well, just as we were leaving , we saw two families checking in. Hmmm...

  • WOW...

    04/20/2009

    My fiance and i stayed here for an over night trip. the hotel and room was beautiful, no complaints there. one of the lamps was unplugged so we moved the ...

    My fiance and I stayed here for an over night trip. The hotel and room was beautiful, no complaints there. One of the lamps was unplugged so we moved the chair over to plug it in. Under the chair was a used tampon! We were horrified and disgusted! After we called the front desk to complain, they were very quick to respond. They sent someone up to get rid of it, and the manager called back quickly to apologize, but only to offer us a bottle of wine! The room was not discounted any and they seemed to forget about the incident immediately.

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